question

Remion Laetitia RaisePartner avatar image
Remion Laetitia RaisePartner asked ·

Can not reach APIs today

Hello

We can not reach the APIs this morning.

We get the following error message :

We receive a 500 with The token you provided : [...] is not valid insteand of a 401.

Could you help us ?

Regards

Laetitia

API - Platform
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Radu Cristian Ilina B2E avatar image
Radu Cristian Ilina B2E answered ·

Hello Laetitia,

The issue has been resolved and the API should be working correctly now.

Best Regards,
Radu

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Radu Cristian Ilina B2E avatar image
Radu Cristian Ilina B2E answered ·

Hello Laetitia,

We are experiencing some issues regarding the Reporting API and we are investigating.

Best Regards,
Radu

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Remion Laetitia RaisePartner avatar image
Remion Laetitia RaisePartner answered ·

Hello Szymon,


The trace-ID : 405f5ccb-afc6-4132-8b45-848f998b6c63.

The detailed error (the last part shows that the server does not respond).

The token you provided : [eyJhbGciOiJSUzI1NiIsInR5cCIgOiAiSldUIiwia2lkIiA6ICJjNTRVUnJqTVV3Q2pVTFRVUV93QUVBQW9GemxoN1l0LU5xVXFRZGR5TGg0In0.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.NDMv0TWWv8jMbr-s-E2n2PodMrh-hqBrTdzOSE-jELwelupSStfJFrHaCeiHLWtGD727hG9wZlf17_bSvb_KKbFqMLEA2KjvE0ahnQXbZKbLrOS-Bsd4-YBX9CJ8lfsW5U-cDXidlBD4_N2cnRGh8LIUQfdNlm6Gr8tACATz2k-B9G1q4j34A3iSxIymtEOzbnNC2S5P9w5-7VZLKem5aD8KK79QHKpKAKnQk5FWzFdv0xxrD2tQQbkPF8frKsfbxRqVbdgO-w5WS_FpT_v4kOFtFXy9YqEtrdRNQw00pW3SphOcBkRTk7RBHw6779TzkXh7Kn5Z5HcZYp8X4PvqSQ] is not valid. java.lang.RuntimeException: javax.ws.rs.ProcessingException: java.net.ConnectException: Connection refused: connect


Regards

Laetitia

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Szymon Patacz avatar image
Szymon Patacz answered ·

Hello Laetitia,

Could you share ff-trace-id returned in response headers when sending a request?

Best Regards,
Szymon Patacz

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