question

sergio.peleato.sergiopeleato avatar image
sergio.peleato.sergiopeleato asked ·

When trying to invoke the APIs I'm getting a 500 error code.

I'm trying to go through the Postman hello world tutorial and whenever I try to connect to the APIs, I'm obtaining the token correclty, but when sending the query I'm getting the following response:

{

"statusCode": 500,

"message": "Internal server error",

"activityId": "dba165bd-ca7e-46ad-b443-5c8000d45bec"

}

Is this a temporary issue? This has been going on for a few days now. When will the service be available again?


Thanks

loaniq
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Dawid Rampalski avatar image
Dawid Rampalski answered ·

Hello,

we are sorry that this situation occurred.

Please take a look at the below statement for more details:

https://www.finastra.com/statement-ceo-finastra

We will provide more information, specifically relating to FusionFabric.cloud, as soon as we can.

Best Regards,

Dawid Rampalski

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Laurent Chollet avatar image
Laurent Chollet answered ·

Hi Sergio,

please provide the API name you are trying to test, indeed some sandboxes are up, others not.

Also you told you could get a token, is it following an authorization code grant flow ?

thkd

Laurent

2 comments
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according to the activityId the attempt was on LoanIQ pastDue date API

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this API is B2E, hence it means Sergio could get token using authorization code grant flow.

@sergio.peleato.sergiopeleato what was the reason you could not get a valid token mentioned here?

https://community.fusionfabric.cloud/questions/956/we-cannot-get-autheticated-through-our-ruby-app.html

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Szymon Patacz avatar image
Szymon Patacz answered ·

Hello Sergio,

The Fusion Loan IQ sandbox is not yet operational, but we are working to bring it back online safely and securely.

Once the API is up we will update the status in this thread.

Best Regards,

Szymon

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Dawid Rampalski avatar image
Dawid Rampalski answered ·

Hello,

We would like to update you - the Loan IQ sandboxes have been safely and securely brought back online. The APIs you wish to use should be working as normal now. Please let us know if you have any difficulty thile using the APIs and we will look into this for you. Many thanks for your patience and support with this matter.

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